Onsite Pro Restoration Privacy Policy
Privacy Policy
Last Updated: August 14, 2025
This Privacy Policy explains how Onsite Pro Restoration Inc. (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you interact with us through our website, onsite services, or any other communications and transactions (collectively, “Services”).
By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly:
Name
Phone number
Email address
Physical or mailing address
Details related to service requests, insurance claims, or estimates
Any other information you voluntarily provide when contacting us or completing forms
b. Information Collected Automatically:
When you visit our website or interact with our online Services, we may automatically collect:
IP address and general location
Browser type, device type, and operating system
Pages you visit and actions you take on our website
Date and time of your visit
Referring website or search engine
Cookies and tracking technologies for analytics and marketing purposes
c. Location Information:
If you enable location sharing, we may collect GPS or approximate location data to provide relevant service information (for example, to connect you to the nearest technician).
We do not knowingly collect sensitive personal information (such as Social Security numbers, health data, or biometric identifiers).
2. How We Use Your Information
We process your information for the following purposes:
Service delivery: Scheduling inspections, providing estimates, performing restoration services, and communicating project updates.
Customer communication: Sending important notices, invoices, receipts, or service updates.
Marketing & promotions: Sharing offers, service updates, and helpful tips (you may opt out at any time).
Website performance & security: Monitoring website traffic, detecting fraud, and improving user experience.
Legal compliance: Fulfilling tax, insurance, and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your data only in the following cases:
Service providers: With trusted partners who help operate our business (e.g., payment processors, marketing platforms, website hosting providers) under confidentiality agreements.
Insurance partners: When necessary to process claims, estimates, or restoration approvals.
Legal obligations: When required by law, subpoena, or to protect our rights, safety, or property.
Business transactions: If we merge, sell assets, or undergo acquisition, your data may be transferred to the new owner.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
Remember your preferences
Analyze site traffic
Deliver targeted ads related to restoration services
You can manage cookies through your browser settings, but disabling them may affect site functionality.
5. Data Retention
We retain your personal information only as long as needed to provide Services, comply with legal obligations, resolve disputes, or enforce agreements. When no longer needed, we securely delete or anonymize the data.
6. Data Security
We use industry-standard safeguards to protect your data, including encrypted communications (SSL), secure servers, and limited employee access. However, no method of online transmission or storage is 100% secure.
7. Your Privacy Rights
Depending on your location (California, Colorado, Connecticut, Virginia, or other applicable jurisdictions), you may have the right to:
Access the personal information we hold about you
Request corrections or updates
Request deletion of your personal data
Opt out of targeted advertising or data sharing for marketing purposes
Receive a copy of your personal data in a portable format
To exercise these rights, email info@onsitepro.org or call us at 424-404-4114. We may require identity verification before processing your request.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect data from them. If we become aware that a minor has provided personal information, we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For questions or concerns about this Privacy Policy or how we handle your data:
Onsite Pro Restoration Inc.
Los Angeles, CA 91606
Email: info@onsitepro.org
Phone: (424) 404-4114