frequently Asked Questions About Insurance Coverage

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Frequently Asked Questions

Getting To Know Whats Covered

What Does Home Owners Insurance Cover?

Dwelling Coverage

Covers damage to the main home structure. Typically includes damage caused by fire, smoke, windstorms, hail, lightning, vandalism, and other covered perils. It generally does not cover  earthquakes, or routine wear and tear.

Personal Property Coverage

Provides protection for your personal belongings, both inside and outside your home. This includes furniture, clothing, electronics, and other personal items. If these items are stolen or destroyed by a covered peril, the insurance will pay to replace them.

Liability Protection

Provides coverage if someone not living with you is injured while on your property. Can also cover damage you, your family, or your pets cause to other people’s property. Typically includes the cost of legal defense if you are taken to court.

Additional Living Expenses

If a covered disaster forces you out of your home (like after a fire), this can cover your living expenses, like hotel bills, restaurant meals, and other costs.

Restoration Service

Standard Homeowners Insurance: Typically, standard homeowners insurance policies do not cover mold damage unless it’s directly related to a “covered peril.” Covered perils often include events like fires, lightning, vandalism, damage caused by vehicles, or sudden and accidental water damage (like a burst pipe). If mold forms as a result of any of these perils, there’s a good chance your insurance will cover the costs of mold removal and any subsequent repairs.

Fire incidents can be traumatic, and navigating the aftermath often leads homeowners to a pressing question, “Is fire damage covered by my insurance?” As experts in fire damage restoration services, we’ve provided an in-depth look into insurance coverage following a fire event.

Immediate action is crucial. Water damage should ideally be addressed within the first 24-48 hours to minimize the risk of mold growth and structural degradation.

The restoration process commences with damage assessment, followed by water extraction and drying. Subsequently, the affected areas are cleaned, sanitized, and restored.

 Professionals employ advanced deodorization methods, such as ozone treatment, hydroxyl generators, and thermal fogging, to neutralize and eliminate persistent smoke odors.



The duration for fire damage restoration varies based on the damage’s extent and nature. While minor incidents might require a few days, extensive damages might necessitate weeks or even months of focused restoration.

Endorsements or Riders

Additional coverages that can be added to a standard policy for an extra cost. Examples include scheduled personal property endorsement (covers high-value items like jewelry or artwork) or coverage for perils not included in the standard policy, like flood or earthquake insurance.

Exclusions: It’s crucial to note that homeowners insurance policies also have exclusions—events or conditions that are not covered. Common exclusions include damage from floods, earthquakes, neglect, war, nuclear accidents, and general wear and tear.

Always refer to your specific policy’s declarations page and consult with your insurance agent for a clear understanding of what’s covered and what’s not.

Commercial Fire Damage Restoration Policies

Most commercial property insurance offers coverage for fire damage. This coverage extends to the costs of restoring damaged equipment and business premises.


Home or Commercial, You Name It, We’ll Be there

We understand the significance of a secure and healthy space, and we are dedicated to restoring properties to their best condition. With our expert techniques and unwavering commitment, we ensure that every home and business we serve becomes a safe haven for its occupants.

Common Water Damage Covered by Homeowners Insurance

 Sudden or Accidental Water Discharge, Burst Pipes: Coverage includes damage caused by accidental leaks, burst pipes, or malfunctioning plumbing and appliances, like washing machines or dishwashers.

  • Water Damage After a Fire: Insurance covers damage from water used to extinguish a fire, such as sprinkler system activation or water from the fire department hoses.


  • Water Damage from a Roof Leak: Coverage extends to damage caused by roof leaks resulting from storms or falling trees. Promptly repairing any accident-related roof damage is essential to maintain coverage for resulting water damage.


  • Water Damage from Storms: Typically, insurance covers water damage caused by storms, including heavy rainfall, hail, or wind-driven rain entering your home through damaged windows or roofs.


  • Ice Dams: Coverage may apply to damage caused by ice dams forming in gutters, provided the damage occurred suddenly and wasn’t due to lack of maintenance.

Damage Restoration Coverage

It’s crucial to promptly report the incident to your insurance company and understand the specific coverage limits and deductibles in your policy.


Flood Damage. Most notably, damage from floods is not covered by home insurance policy. Flood water includes hurricanes, tsunamis, storm surges, water from overflowing rivers, and water due to heavy rain. If you want coverage for these problems, you should look into getting flood insurance.


Gradual Water Damage. Homeowners insurance typically does not cover water damage that occurs gradually over time due to maintenance issues, wear and tear, or lack of proper repairs. Examples include long-term leaks, seepage, or recurring plumbing problems that could have been addressed through regular maintenance.


Water Damage From Intentional Acts. Insurance policies are designed to provide coverage for unforeseen events and accidents, rather than intentional damage caused by the policyholder or other individuals. Intentional acts that may lead to water damage include acts of vandalism, malicious mischief, or deliberate actions such as setting a fire to your home or purposely turning off the heat during the winter.


Water Damage From “Earth Movement” like an earthquake, landslide, or mudslide. For example, if your pipe bursts because of an earthquake, the water damage most likely won’t be covered. If you want coverage for earthquake damage, you’ll need to buy a separate policy specifically for earthquake insurance.


Sewer Backup. Standard homeowners insurance policies usually do not cover damage caused by sewer backups or sump pump failures. (However, separate endorsements or riders may be available to add coverage for these specific situations.)


Water damage from leaks in a swimming pool or other outdoor water structures is generally not covered by standard homeowners insurance policies. Insurance providers typically consider swimming pools, hot tubs, and similar outdoor water features as separate entities that require specialized coverage. Therefore, any damage resulting from leaks or malfunctions in these structures may not be included in the standard policy.


Water damage from seepage or leaks through a foundation is a common concern for homeowners. However, it’s important to note that standard homeowners insurance policies typically do not cover this type of water damage. Water damage resulting from foundation issues is often considered a maintenance issue rather than a sudden and accidental event..

Water damage from a sump pump failure or related equipment can be a significant concern for homeowners, especially for those with basements or low-lying areas prone to water accumulation. Standard homeowners insurance policies typically do not cover this type of water damage, as it is often considered a maintenance issue. (However, homeowners have the option to obtain additional coverage known as sump and water backup coverage.)

Standard Homeowners' Insurance and Fire Damage

Dwelling Coverage: Protects the home’s structure, from walls and roofs to built-in appliances.Personal Property Coverage: Shields belongings, such as electronics and clothing, inside the home from fire damage.Additional Living Expenses (ALE): If a fire renders your home uninhabitable, ALE handles the costs of alternative accommodations while fire restoration services are underway.

Supplementary Fire Damage Coverages

Some aspects of fire aftermath might need additional coverage:

Water Damage from Firefighting: This addresses the water damage that often accompanies firefighting efforts.

Mold Remediation: Post-fire, water can lead to mold. Some policies might offer coverage for mold issues that require mold damage restoration.

Navigating Fire Damage Restoration Claims

When faced with fire damage:

Document Everything: Capture the damage using photos and videos.

Engage with Your Insurance Provider: Reach out immediately, apprising them of the damage, and seek guidance on restoration.

Consult Professional Fire and Water Restoration Services: It’s essential to ensure top-notch restoration.

Fire Damage and Renters' Insurance

Renters’ insurance policies generally cover fire damage to personal belongings. However, the structure of the rented property usually falls under the landlord’s policy, which could involve fire damage cleanup and restoration.

Exclusions in Fire Damage Restoration Coverage

While policies cover many fire causes, potential exclusions do exist. These might exclude fires from intentional acts or other rare scenarios.

Deciphering Your Fire Damage Policy

Fire damage, while distressing, can be managed more effectively with a clear understanding of insurance coverage. If in doubt, seeking guidance from emergency restoration services can be immensely beneficial.

Mold Damage Coverage

Neglect and Lack of Maintenance: If mold results from neglect or a lack of routine maintenance, insurance often won’t cover the costs. For example, if an unnoticed leak in your roof leads to mold growth over time, this could be considered neglect.

Floods: Mold damage caused by flooding is generally not covered under standard homeowners insurance. If you live in a flood-prone area, you might need separate flood insurance.

Mold Endorsement: Some insurance providers offer an added mold endorsement to your policy. This increases your mold damage coverage limit, but there are still usually limits to the amount they will cover.

Know Your Policy: Given the potential financial implications, it’s essential to thoroughly read your insurance policy, ask questions, and understand what is and isn’t covered. You can also discuss with your insurance agent about adding specific mold coverage if needed.

However, it’s crucial for homeowners and business owners to review their specific insurance policies and consult with their insurance agents for precise information, as policies can vary widely between providers and regions.

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